Responsible Gaming
Last updated: January 1, 2024
Our Commitment
DeepWater Stone is fully committed to promoting responsible gambling. We believe gaming should be an enjoyable form of entertainment, not a way to make money or escape personal problems. We provide a range of tools and resources to help you stay in control.
Know the Signs
Problem gambling can affect anyone. Consider seeking help if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or control your gambling
- Gamble to escape problems or relieve feelings of anxiety or depression
- Borrow money, sell possessions, or neglect bills to fund gambling
- Lie to family or friends about the extent of your gambling
- Feel restless or irritable when trying to cut down
Tools We Provide
Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Decreases take effect immediately; increases require a 24-hour cooling-off period.
Loss Limits: Set a maximum amount you're willing to lose within a given period. Once reached, you will be unable to place further wagers until the period resets.
Session Time Reminders: Choose to receive pop-up reminders at regular intervals (e.g., every 30, 60, or 90 minutes) showing how long you've been playing and your net position.
Cooling-Off Periods: Take a short break from gambling for 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any wagers.
Self-Exclusion: Exclude yourself from all DeepWater Stone services for a period of 6 months, 1 year, 3 years, or 5 years. Self-exclusion is available through your account settings or by contacting our support team. Ontario players may also register with iGaming Ontario's province-wide self-exclusion program.
Underage Gambling Prevention
DeepWater Stone strictly prohibits anyone under the age of 19 from using our services. We conduct age and identity verification on all accounts and reserve the right to request additional documentation at any time. If we determine that a minor has accessed the platform, the account will be immediately closed and all funds returned to the source of deposit.
Support Resources
If you or someone you know is struggling with problem gambling, the following organizations offer free, confidential support:
- ConnexOntario: 1-866-531-2600 (24/7 helpline)
- Gambling Therapy: gamblingtherapy.org — free online counselling
- GamCare: gamcare.org.uk — advice and support
- BeGambleAware: begambleaware.org — education and prevention
- Responsible Gambling Council (Canada): responsiblegambling.org
Contact Us
If you need assistance with any responsible gaming feature, contact our support team at support@deepwaterstone.com or via live chat, available 24/7.